California Seniors Rate Abbey Caregivers
Los Angeles, CA (PRWEB) April 8, 2008 --California seniors and their adult children now have the ability to contract with an in home care service with a proven history of quality care. The families and seniors that contract with Abbey Caregivers (both current and past clients) have rated this small locally owned homecare service as 'Excellent'. (http://www.abbeycaregivers.com)
Through an independently issued and verified controlled survey of a combination of current and past clients, Abbey Caregivers was provided the opportunity to allow their customers to rate their experience with Abbey. Abbey is now in the position to boast the survey results as proof of its commitment to delivering an excellent service for seniors and their adult children. Alternatively, families may also call Senior Approved Services toll free at 877-620-6448 for an unbiased report.
Abbey Caregivers' current and past clients received a survey in the mail and were asked to complete it with their honest opinion of the key factors relevant to a home care client. They were asked to rate Abbey by answering these questions:
1. I feel safe when alone with the caregiver assigned to me
2. The administrative staff of Abbey Caregivers responds well to my unique needs & requests
3. The assigned aide arrives on time on the requested scheduled dates
4. Abbey Caregivers has assigned an aide that is well matched to my individual needs
5. I feel the fee and service contract is reasonable and fair
6. I would recommend Abbey Caregivers to other seniors and families
7. What, in your opinion, is the most important benefit that you receive by using the services of Abbey Caregivers?
8. What, in your opinion, might Abbey Caregivers do to improve upon their service?
83% of the surveys mailed were returned, a return ratio far surpassing the national average of 23 to 24% return ratio. The answers on the returned surveys were then compiled in a final report for Abbey Caregivers. Seniors (and their adult children) readily endorsed the service provided by Abbey with an excellent overall rating.
"Before we consider a company's application it must meet our strict pre-requisites, and the business must agree to our Code of Ethics," states Barbara Mascio, founder of Senior Approved Services. "It is not possible to buy your way in, you have to prove that you are indeed an excellent service for seniors."
With rising costs of medical care, reports of elder abuse and fraud, and concerns about ongoing customer support, the consumer, more than ever, is demanding better information prior to making a decision to contract and employ a service on behalf of self, spouse, or loved one.
Ed Morris, founder of Abbey Caregivers states, "Recognizing Senior Approved Services as a model for strengthening industry standards, we at Abbey Caregivers decided it would be in our and our clients' best interest to subject ourselves to their rigorous survey procedure." " We felt this would not only help us identify ways in which we could improve our services but also provide a credible third-party response to a frequently-asked question: "Why should we choose to work with your company"? "
"The results exceeded our expectations." "We were gratified to discover the extent to which our clients appreciated our services, helped identify some minor areas to be improved and, on an ongoing basis, are happy to be referred to Senior Approved Services for help and confirmation in choosing a home health agency."
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